Elowen Filigree Butterfly Clip

🌿 Shipping & Returns Guide

📦 1. Global Shipping Service

GlowNatureGarden ships to over 50 countries worldwide.

Every order is handled with care, ensuring that each piece arrives beautifully and safely.

If you experience any issue with your payment or delivery, please reach us at

📧 support@glownaturegarden.com

🚚 2. Order Processing Time

• Average processing time: 3–7 business days
  
• Pre-order items: 14–30 business days (as indicated on product pages)
  
• Most of our designs are made-to-order to guarantee the finest craftsmanship for every customer.

✈️ 3. Estimated Delivery

Total delivery time = Processing time + Shipping time

Standard Shipping

• United States: 7–15 business days
  
• Other countries: 7–18 business days
  

💵 Shipping Cost

• Free shipping for orders over $68 USD
  
• Otherwise, a $7 fee applies
  

Please note: The shipping fee is a discounted price and may be adjusted in case of refunds.

🔎 4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information.

You can follow your parcel anytime here:

👉 Track my order

🏡 5. Address Changes

If you entered an incorrect address, please contact us as soon as possible at

📧 support@glownaturegarden.com

• Changes are possible only before dispatch.
  
• After shipment, the courier’s policy determines if changes are possible.
  
• If the package returns to us, it can be resent after deducting the return cost or refunded.

📦 6. When Your Order Says “Delivered” But You Haven’t Received It

Please contact us via support@glownaturegarden.com, and our team will help you investigate the issue directly with the carrier.

🌍 7. Taxes & Duties

• EU Customers: VAT is prepaid, so there will be no additional fees upon delivery.
  
• Other Countries: Customs duties and import taxes may apply depending on your location.

↩️ 8. Return & Refund Policy

We hope you’ll love your GlowNatureGarden piece,but if you’re not completely satisfied, you can return it within 30 days of receiving your order.

To start a return:

Please email support@glownaturegarden.com with

• Your order number
  
• Photos or videos showing the issue (if applicable)
  

✅ Return Conditions

• Item must be unused, unwashed, and in original condition
  
• Must include all original tags
  
• No scent, makeup, or stains
  
• Must be in a resalable condition
  

🚫 Return Shipping Fees

Return shipping costs are the customer’s responsibility in the following cases:

• Wrong size, color, or product ordered
  
• Failure to review product details carefully
  
• Change of mind
  

If the order is canceled before shipment, a full refund will be issued with no restocking fee.

💳 Refund Process

• A tracking number is required for all returns.
  
• Refunds are processed within 5–7 business days after receiving and inspecting the product.
  
• Import duties, taxes, and shipping fees are non-refundable.

🌸 9. Our Promise

Every GlowNatureGarden creation is crafted with heart, inspired by nature’s light and elegance.

Thank you for trusting us — your support means everything.
We’ll continue delivering beauty and sincerity with every package.

📬 Need Help?

• Email: support@glownaturegarden.com